Error Messages

Sometimes something goes wrong — you hit a limit, the internet drops, or the AI takes too long. This page walks through the messages you might see and exactly what to do about each one. The short version: almost nothing is lost, and most issues clear up on their own or with a quick retry.

Running out of a feature, or needing a higher plan

These are the most common messages, and they show up when you’ve used all of a feature for the period or when something needs a plan you’re not on.

• “You’ve run out of [feature]” with an Upgrade button — you’ve used up that feature for now. Wait for it to reset, or upgrade for more. Daily features (paraphrase, grammar, translation) reset at midnight UTC; monthly features (plagiarism, AI Check, certificate) reset on your billing date.
• An orange or red usage bar in the sidebar — just a heads-up that you’re getting close to a limit. Orange means you’re approaching it; red means you’re almost out. You can keep using the feature until it’s fully used up.
• A message that a feature is locked, with an upgrade option — that feature needs a higher plan. Free users can move up to Spark ($19/mo) or start the 7-day trial; Spark users can move up to Pro ($29/mo) for the most advanced tools.
• Buttons greyed out — that feature is fully used up for now. The buttons turn back on when it resets. Hover over the usage indicator in the sidebar to see exactly when.

A couple of things worth knowing: Humanize shares its allowance with paraphrasing, and AI Fill shares its allowance with the Cowriter — so using a lot of one leaves less of the other.

Internet and connection problems

• A message about not being able to connect or check your internet — your device is offline or the connection failed. Check your internet. You need a connection for the AI tools, but you can keep writing offline — your changes are saved and sync when you’re back online.
• A message that the AI took too long — the request timed out. Just try again; Diglot may quietly switch to a backup behind the scenes. If it keeps happening for several minutes, wait a bit and retry.
• A message that the connection dropped mid-response — a reply got cut off, often on shaky Wi-Fi. Try again. You may lose the part that didn’t finish, but your document is safe.
• “Offline” in the status bar — you lost internet while writing. Your edits are saved on your device and sync automatically when you reconnect. The AI tools won’t work until you’re back online.
• “Saving…” that seems stuck — saving keeps failing, usually a connection issue. Check your internet, then refresh the page if needed. Your recent edits are kept safely on your device, so you won’t lose work.

Your document saves automatically every couple of seconds, and if a save can’t go through it waits and retries — so a brief disconnect won’t cost you anything.

The AI having a bad moment

• A message that the AI ran into an issue — the AI service hiccuped. Try again; Diglot automatically falls back to a backup when it can.
• A message about a rate limit, asking you to wait a few seconds — you sent requests a little too quickly. Wait five to ten seconds and try again. This is not a usage limit — it doesn’t touch your plan’s allowance at all.
• Fewer rewrite or translation options than usual — this can happen when Diglot is using a backup. It’s normal, and quality may differ slightly. It sorts itself out once the main service is back.

Signing in

• A message that sign-in failed or to check your details — the email or password was wrong. Re-enter them, use “Forgot password?” if needed, or sign in with Google instead.
• Getting sent back to the login page — your session expired. Just sign in again; your documents and settings are exactly where you left them.
• A message that an invite code is invalid or already used — that beta code was already redeemed or isn’t valid. Ask for a new invite or join the waitlist.
• A message about too many failed attempts — after several wrong tries, sign-in pauses for about 15 minutes. Wait it out, then try again. Reach out to support if you’re still stuck.
• A prompt to verify your email — if you signed up with email (not Google), check your inbox and spam for the verification message. You can resend it from the login page.

During beta

While Diglot is in private beta, you might see:

• A waitlist page with your position in line — you’ve signed up but aren’t activated yet. Watch your email for an invite, share your referral link to move up, and enter an invite code if you have one.

Once beta ends, these screens go away and everyone goes straight in.

Documents and files

• A message that a folder name already exists — pick a different name for the folder.
• An import that fails — the file type isn’t supported. Save your file as DOCX or TXT first, then import again.
• A generic “Something went wrong” — something on the page glitched. Refresh — your document is auto-saved. If it keeps happening, try a different browser or clear your browser cache.

Clearing up some common mix-ups

• “Rate limit” is not the same as “out of quota.” A rate limit just means you went too fast — wait a few seconds. Running out of quota means you’ve used your allowance for the day or month — wait for the reset or upgrade.
• “The AI is unavailable” doesn’t mean Diglot is down. Usually one service is having trouble and Diglot falls back automatically.
• “Session expired” doesn’t mean you lost work. Only your Cowriter chat session reset — your document is safe and auto-saved. Just send a new message.
• The offline indicator doesn’t mean lost data. Your edits are saved on your device and sync when you reconnect.
• A red usage bar doesn’t mean you’re blocked. You can keep using the feature until it’s fully used up — red just means you’re close.

Common questions

I got an error — did I lose my work? Almost certainly not. Your document saves automatically every couple of seconds, and your edits are kept even offline. The only thing you might lose is an AI reply that got cut off mid-way.

Why does it say “rate limit” when I still have quota left? They’re two different things. A rate limit means too many requests in a short burst — wait a few seconds. Quota is your daily or monthly allowance — wait for the reset or upgrade.

The AI keeps timing out — is Diglot broken? Usually it’s a temporary service hiccup, and Diglot switches to a backup automatically. If it lasts more than a few minutes, check status.diglot.ai.

I can’t use a feature — why? Either it’s not part of your plan (you’ll see an upgrade option) or you’ve used up your allowance for it (you’ll see a red banner — wait for the reset or upgrade). The usage indicator in the sidebar shows the details.

How do I report a bug? Use the in-app help menu or email support@diglot.ai. Tell us what you were doing when it happened — that helps us fix it faster.